Contact us for return authorizations:
- A copy of the invoice will need to be included with the return.
- There is a 15% restocking fee charged against all returns.
- Product(s) must be unopened and in the original packaging.
- We cannot take back used/open product, unless there is defective packaging/quality issue.
- We do reserve the right to refuse and return any product(s) we find have been opened, used or do not meet the above criteria.
- Return request need to be within 30 days of receipt.
- An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
You may contact TrueMed at firstname.lastname@example.org, with any question or concerns regarding this policy.