Return Policy

Return Policy:

Contact us for return authorizations:

  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returns.
  • Product(s) must be unopened and in the original packaging.
  • We cannot take back used/open product, unless there is defective packaging/quality issue.
  • We do reserve the right to refuse and return any product(s) we find have been opened, used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt.

 

Cancellation Policy:

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.

 

You may contact TrueMed at customerservice@truemedcbd.com, with any question or concerns regarding this policy.

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TrueMED is a health and wellness organization dedicated to providing the highest-quality CBD products available to improve patient lives by promoting balance and vitality.

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TrueMED CBD
1919 Oakwell Farms Parkway
Suite 125

San Antonio, TX 78218

Office and Lab Hours
Monday - Friday 9 - 5PM

Phone: 833-TRUEMED or (833) 878-3633