Return Policy

Return Policy:

Contact us for return authorizations:

  • A copy of the invoice will need to be included with the return.
  • There is a 15% restocking fee charged against all returns.
  • Product(s) must be unopened and in the original packaging.
  • We cannot take back used/open product, unless there is defective packaging/quality issue.
  • We do reserve the right to refuse and return any product(s) we find have been opened, used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt.


Cancellation Policy:

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.


You may contact TrueMed at, with any question or concerns regarding this policy.

© Copyright 2019 TrueMED CBD. All rights reserved.

TrueMED is a health and wellness organization dedicated to providing the highest-quality CBD products available to improve patient lives by promoting balance and vitality.

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1919 Oakwell Farms Parkway
Suite 125

San Antonio, TX 78218

Office and Lab Hours
Monday - Friday 9 - 5PM

Phone: 833-TRUEMED or (833) 878-3633